At ZEE Brand LLC, we are dedicated to providing quality products and services, and your satisfaction is our top priority. This Refund and Recovery Policy outlines the terms and conditions related to refunds, returns, and recovery in the event of issues with your purchase.
1. Refund Policy
1.1 Product Returns and Refunds
If you are not entirely satisfied with your purchase, we offer a 30-day return policy. To be eligible for a return and refund, the following conditions must be met:
- The item must be unused, in the same condition as received, and in its original packaging.
- Proof of purchase is required.
- Returns must be initiated within 30 days of the purchase date.
Refunds will be processed in the same form of payment used for the original purchase. Shipping and handling charges are non-refundable. Please allow a reasonable time for the refund to be reflected in your account.
1.2 Defective or Damaged Products
If you receive a defective or damaged product, please contact our customer support team within 7 days of receiving the item. We will provide instructions on how to return the product and process a replacement or refund.
2. Recovery Policy
2.1 Lost or Missing Shipments
If your order is confirmed as lost or missing, we will take the necessary steps to recover or replace your order. We may initiate an investigation with the shipping carrier to locate your shipment or arrange for a replacement.
2.2 Fraudulent Activity and Chargebacks
We take fraudulent activity seriously. If a chargeback is initiated without proper cause and violates our refund policy, we will challenge it and provide all necessary documentation to prove the legitimacy of the transaction.
3. Contact Us
If you have any questions or concerns related to our Refund and Recovery Policy, please contact us at:
Email: info@zeebrandllc.com